Product support

Resolve the common paths directly.

Account access

Request a new secure sign-in link from your watchlist. Links are short-lived; there is no password to reset.

Billing and cancellation

Active Solo subscribers can open the billing portal from their account to update payment details, download invoices, or cancel renewal. Cancellation keeps access active through the current paid period.

Alerts and source data

Every change links to the official state source. If a state source cannot be verified, that state's alerts stop rather than guessing. Check the account history and official link before relying on an alert.

Privacy and deletion

Edit or deactivate the watchlist from the authenticated account. Alert emails also contain a one-click unsubscribe link. See the Privacy notice for retained billing and suppression records.

Need more help?

Email support@dmeratewatch.com from the address attached to the account. Include the affected state or HCPCS code, but never include patient information, claims, credentials, or payment-card data.

Support is asynchronous and email-only. Billing disputes and eligible refunds are processed through the merchant of record.